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Emergency Text Alert Notification Configuration and Workflow
Posted by Blair Benjamin, Last modified by Sali Kaceli on 10/29/2019 2:29 PM
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The process for maintaining our database of text alert numbers is explained below 1- Students and Employees are responsible for adding and maintaining their contact record, which can be done at https://cairn.edu/emergency-contact-information/. There are links to this URL on the Student/Employee Hub (https://cairn.edu/hub/). This process authenticates/verifies the individual using their PeopleID.
2- The Emergency Contact information harvested from the database/process on the website is then processed locally by the job on Betty called CIRT Text Msg DistributionList Updates. This job generates three separate CSV files in a format suitable for upload to TellMyCell (our system/vendor for sending the text notifications). These three files (employees.csv, residents.csv and students.csv) are saved to j:\Crisis Response\Notification\Distribution Lists each time the job is run. These correspond with three separate groups in TellMyCell, respectively. The job verifies that the records outputted for upload to TellMyCell include only current Students and Employees (for example, the actual EmergenctContact table contains many more records than we actually upload to TellMyCell). This prevents us from sending notifications to former students/employees. 3- The files generated in the step above are manually uploaded to TellMyCell periodically. Typically, at the beginning of each semester, about once a month thereafter, and when a re-fresh is warranted due to a suspected impending incident (snow forecast, etc.). The existing groups are deleted and then a new import is created with the same name. Notes:
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