Knowledgebase

The following are just a few articles available to the public from the TS Knowledgebase. Please login with your Cairn credentials on the left and then more solutions will be displayed.
BACKGROUND - The library has a system for booking appointments which sync with Outlook.  The user interface for this is at https://cairn.libcal.com.  This integration with Outlook requires an OAuth2 integration with client secret/key.  This was initially ...
BACKGROUND - With the increasing need for tighter network security and the vulnerabilities we are subject to as a result of weak user passwords and discretion, 2FA/MFA authentication is needed.  This can create complications, however, particularly when it...
SUMMARY - Student Life use Mailchimp for their weekly newsletter.  Contacts need to be periodically refreshed with current student data. 1- Student life uses a free Mailchimp account, which allows for up to 2,000 contacts.  If contacts need to be reduced...
BACKGROUND - In Oct. 2024, an issue surfaced where users were unable to authenticate to their Yealink MP54 and MP56 phones.  Error messages were along the lines of "This device isn't enrolled in device administrator" and/or "Couldn't connect to Workplace ...
BACKGROUND - Noah Wilde was having an issue in Oct. 2023 where his out of office / autoreply kept re-enabling itself.   I (Blair) reached out to Excaltech for assistance with troubleshooting and they suggesting trying to alter the settings using Powershel...
When new users are configured who will need access to Slate (Admissions, Financial Aid, Marketing, Deans, Program Directors, etc.), they need to be added to the "Slate Implementation" group in Microsoft Azure. This is done as follows: 1- Go to https://p...
In order to access the Masland Library resources remotely, all students and faculty need to authenticate using their LAST NAME, BARCODE and the library PIN. Here is a video on how to locate the library barcode and pin number: HTTPS://DRIVE.GOOGLE.COM/FILE...