RSS Feed
Knowledgebase

The following are just a few articles available to the public from the TS Knowledgebase. Please login with your Cairn credentials on the left and then more solutions will be displayed.
BACKGROUND - Dana Jalovick aspired to be able to see Russ Nixon's calendar on her phone.  To accomplish this, two components are needed: 1- A calendar app that supports viewing multiple calendars.  An app that has proven to be exceptional for this is "B...
BACKGROUND - Periodically, it is necessary to add and configure a new 10-digit DID to the phone system.  For example, when John Jay Institute came to campus, they brought their numbers with them and were integrated into our phone system.  Likewise, they w...
BACKGROUND - a number of resources (namely, vehicles) are set up as Equipment Mailboxes in Exchange for the purpose of managing reservations, scheduling, etc.  These are typically managed by one or more designated individuals.  Sometimes it can be tricky ...
BACKGROUND - when upgrading to more recent versions of the 3C admin software, it became a requirement to have a higher level of encryption on the servers than what was offered inherently in the software.  Since we can generate wildcard certificates throug...
TO CONFIGURE A PHONE OR FAX ON THE 8100 FAX SERVER, COMPLETE THE STEPS BELOW. Preliminary Considerations: * Should the analog line in fact be on the Fax Server or on the Tenor Analog Gateway(s)? * If the line is going to be used for Faxing, it sh...
Lifelong Learning has a Drobo storage server configured for backing up / storing their video production files. They connect to this as follows: * Open My Computer / This PC * Map Network Drive - (Z:) * Enter IP of Drobo Drive - \10.1.6.110 * For...
To set up a 3-way call using a desk/office phone on campus at Cairn, follow these steps. If a more conventional conference call configuration is needed whereas people dial in to a central number or when more than 3 parties are involved, other options are ...
This article will guide you step by step to get your Cairn's employee email account for Apple mail client app. STEP 1. On your iPhone go to Settings/Mail, Contacts, Calendars/Add Account. Then you'll see a list of Account options, click on Exchange. S...
Need Microsoft Office 2016 for your personally-owned Mac or PC? You can get it for FREE if you are a student or employee of Cairn. Use this link in conjunction with your cairn.edu email address: https://products.office.com/en-us/student/office-in-educat...
In order to access the Masland Library resources remotely, all students and faculty need to authenticate using their LAST NAME, BARCODE and the library PIN. Here is a video on how to locate the library barcode and pin number: HTTPS://DRIVE.GOOGLE.COM/FILE...
This article is intended for employes (faculty/staff) who are interested in forwarding their Cairn email to an alternate email address. This is particularly useful for coaches, part-time employees, etc. who are not regularly on campus or who don't use the...