Knowledgebase : Distance Learning - Student Resources
The purpose of Technology Services is to support the institutional goals of Cairn University and to provide a University-wide technical strategy that empowers students and employees in the use of technology for instruction, research and service.  Technolo...
If the videos are not playing on your mobile device, please see THIS GUIDE [https://docs.google.com/document/d/19yDVegI1ysCng4FTdrHi7jWMN5wUCclhAgDc9OT1bOU/preview] for the solution/workaround. 
Some online courses require proctored exams. Cairn has partnered with ProctorU for 24/7 proctoring. See these directions [https://docs.google.com/document/d/1giOMBp1LRqCwAPgQYedjWFP5YPL9xt6aLwh97fxyoAg/preview] on how to schedule an exam with ProctorU and...
Here are the step-by-step directions on resetting the Cairn system password [https://docs.google.com/document/d/1r7P0EyFhfsJxezfd6422HHHy6v0xT-4MXyeYB_SBhU4/preview]. Note that passwords must be changed every 180 days for system security reasons. 
SEE THESE DIRECTIONS [HTTPS://DOCS.GOOGLE.COM/DOCUMENT/D/198XPMXLFLB0Y8G23Z6WQRPYHCHTU1VA2J8YISGZJTYY/PREVIEW].  
Good question. See this article here: https://docs.google.com/document/d/1vuDS61Q_ECaYsuPxlywg5ORlZrLBoAL2nSApdrcclMk/edit?usp=sharing [https://docs.google.com/document/d/1vuDS61Q_ECaYsuPxlywg5ORlZrLBoAL2nSApdrcclMk/edit?usp=sharing]
Here are the directions on how to transfer ownership of Google Drive files to another user: https://docs.google.com/document/d/1jW4XSvfOF17EJ_buMWLwc61xw7yAxzph6z-M4Dh1wiE/edit?usp=sharing.  sk. 7/6/2020. 
Google Drive Filestream allows the user to access files stored on Google Drive via a desktop application. This tool mounts a drive on your computer and allows you to access the files seamlessly without needing to login each time. It also allows the user t...
See the answer here: https://docs.google.com/document/d/1JEDQukcJfWf4V4-J-2P2Y3a61QH0Ny6LbtXXD7R3CKA/edit?usp=sharing [https://docs.google.com/document/d/1JEDQukcJfWf4V4-J-2P2Y3a61QH0Ny6LbtXXD7R3CKA/edit?usp=sharing]  WHY ARE CAIRN COURSES ARCHIVED OR HI...
At times the users receive a message in eLearning when copying and pasting from Word. The issue is related to having emojis embedded in a document in Word and eLearning cannot insert the emoji in eLearning. To resolve the issue, the user should remove the...
USING GOOGLE DRIVE TO COLLABORATE AT CAIRN UNIVERSITY – A COMPREHENSIVE TUTORIAL A comprehensive tutorial on using Google Drive and Team Drives is now available from THIS LINK [HTTPS://CAIRNUNIVERSITY.TECHSMITHRELAY.COM/ZIKE]. Learn how to use Google Dr...
See THIS ARTICLE [https://docs.google.com/document/d/16vZw19myfTPF-68FsVX9uPIvA1W-90sx_vCyToQwC8E/edit]on whether to use Google File Stream or Google Backup and Sync.
See this article here: https://docs.google.com/document/d/1WpZwVKuypgzL9XuPUl2L9StB5iajGV-UPSUXAg1f56c/edit?usp=sharing [https://docs.google.com/document/d/1WpZwVKuypgzL9XuPUl2L9StB5iajGV-UPSUXAg1f56c/edit?usp=sharing]
See these directions: https://docs.google.com/document/d/11FIWeiZnbrPjoYTAfSkqse0QxQxBQORH-gRBz9NWiss/edit?usp=sharing 
Course grades during the semester are recorded in the gradebook in eLearning. Final course grades are posted in SelfService. That grade will serve as the official record for the grade from a particular course. ELEARNING GRADES: https://docs.google.com/d...
See this course designed specificially for online students: https://elearning.cairn.edu/course/view.php?id=12173 [https://elearning.cairn.edu/course/view.php?id=12173]
In most cases all Cairn services are available over the web and most recent computers will work for your studies while at Cairn. If you are an online student, then see these MINIMUM technology requirements [https://cairn.edu/online/].  RECOMMENDED SPECIF...
See the solution here: https://docs.google.com/document/d/18CkUNiUGHka4AxrzMAiTPcH1nXNBsFnSNduvHKO0tFw/edit [https://docs.google.com/document/d/18CkUNiUGHka4AxrzMAiTPcH1nXNBsFnSNduvHKO0tFw/edit]
See the solution here: https://docs.google.com/document/d/10rlvXleSfS2N4-1M8TyGVxQ1pEKIDWU1RETQLXJSME0/edit?usp=sharing [https://docs.google.com/document/d/10rlvXleSfS2N4-1M8TyGVxQ1pEKIDWU1RETQLXJSME0/edit?usp=sharing]
Web Conferencing in Cairn Online Courses   When taking online or hybrid courses, there are times where the instructor will schedule a live web-conference session. This type of instructional activity usually requires that the student be present at the ...
SYMPTOMS: The faculty creates a quiz in the course page. The item is not hidden from the course page. However, when you go to the gradebook or categories and items, the students cannot see the quiz item or the grade for that item. And the faculty does n...
The video tutorial for students on how to use eLearning is available from HERE [https://intranet.cairn.edu/files/file/PBU-Tech/tutorials/eLearning%20Student%20Tutorial/eLearning%20Student%20Tutorial.html]:
In order to update the profile picture in eLearning, click HERE [HTTPS://DOCS.GOOGLE.COM/DOCUMENT/D/17H9SERR8KDQ4HP_DC-LDU2OO27KW6-_OVUNV0YF9QNK/EDIT] and follow the directions from the posted guide.
PURPOSE OF THIS RESOURCE:  To give the student a brief summary of the main options on using eLearning from the student's point of view The Guide is available from here: https://docs.google.com/document/d/1daOJCU3XHk_e-htda_Ux2Ly4n7i-JJc6Ko-UOqUbgVg/ed...
There are times where the instructor may require the student to record a video, a sermon or some other form of video and then share that recording with others in the course. The easiest way to accomplish this is by using Google Drive and the procedure out...
* Login to http://elearning.cairn.edu * After you login, a list of the courses will diplay. * Click on the course and the syllabus should be on the top of the course page. See the eLearning tutorial from the eLearning front page for more informatio...
See the resources HERE [HTTPS://ELEARNING.CAIRN.EDU/COURSE/VIEW.PHP?ID=12173#SECTION-0], along with this VIDEO [https://docs.google.com/file/d/0B8ZNXuxzkL9PVDhOdWoxRmpSdGs/preview]:
TechSmith Relay is a cloud based service that Cairn subscribes for students to record, store and share presentations particularly for online courses. See this solution on how to use Techsmith Relay: https://docs.google.com/document/d/10rlvXleSfS2N4-1M...
THIS GUIDE WILL GUIDE YOU ON HOW TO FORWARD YOUR CAIRN GMAIL TO A PERSONAL EMAIL ACCOUNT     * Login to http://gmail.cairn.edu. If you get an error, try logging in using a different browser or use the incognito option.  * Enter your username and pa...
The most up-to-date content on this article is available from HERE [https://docs.google.com/document/d/1DtyvFN-_y_aZPGHvALUoNNPDYpZOLsPw-LHuio5bflc/edit?usp=sharing]. There are times when in a forum in a course students are required to present their pre...
Most of the course videos on eLearning are hosted on Google and then embedded on eLearning. However, at times for a variety of reasons, the embed cookies get corrupted or cookies from Google are being blocked resulting in the following error: "_There was ...
How do checkmarks in a course work in eLearning. See the details from this link [https://docs.google.com/document/d/1_r6Dkth1RfUWohtpZHbyKym4hbzVBk8DaUib9NFjf8Y/edit?usp=sharing]. Good question.
There are several way to submit a Technology Services Work Order. 1- Send an email to ts@cairn.edu 2- Go to ts.cairn.edu -Log in with username and password -Click Submit ticket and fill out ticket 3- If your problem is urgent or time sensitive...
Here are the directions on using the Cairn VPN: https://cloud.cairn.edu/index.php/s/m8qeNET778BbQDX 
For users who need to change a University account password or recall the username on their account, Self-Service provides two password change links on the left side of the homepage (selfservice.cairn.edu [https://selfservice.cairn.edu/SelfService/home.asp...
Need Microsoft Office 2016 for your personally-owned Mac or PC?  You can get it for FREE if you are a student or employee of Cairn. Use this link in conjunction with your cairn.edu email address:  https://products.office.com/en-us/student/office-in-educa...
In order to access the Masland Library resources remotely, all students and faculty need to authenticate using their LAST NAME, BARCODE and the library PIN. Here is a video on how to locate the library barcode and pin number: HTTPS://DRIVE.GOOGLE.COM/FILE...
* Employees can access their email by going to http://mail.cairn.edu [http://mail.cairn.edu] or using Microsoft Outlook on their laptop or desktop PC. * Students can access their email by going to http://gmail.cairn.edu [http://gmail.cairn.edu].